Last updated: 9 April 2026
These Terms of Service ("Terms") govern your use of the website design, hosting, and related services ("Services") provided by The Makers Collective Ltd, a company registered in England and Wales under company number 09372069, trading as FreshWeb ("FreshWeb", "we", "us", or "our"), with its registered office at 60 Windsor Avenue, London, SW19 2RR.
By subscribing to or using our Services, you ("the Client", "you") agree to be bound by these Terms. If you do not agree, you must not use the Services.
1.1 FreshWeb designs, builds, hosts, and maintains websites for businesses on a subscription basis. The specific features and limits of your Services depend on the plan you select.
1.2 Our Services may include, depending on your plan: website design and build, hosting, SSL certificates, email mailboxes via our third-party email provider, content updates, and technical support.
1.3 We reserve the right to modify, improve, or discontinue specific features of the Services at any time, provided that any material reduction in the Services included in your plan will be communicated to you in advance.
2.1 Services are provided on a subscription basis. Fees are set out on our website at the time of purchase and may be billed monthly or annually as selected by you.
2.2 Some plans include a one-off setup fee, which is payable at the point of purchase in addition to the first subscription period.
2.3 All fees are in pounds sterling (GBP) and exclusive of VAT unless stated otherwise. VAT will be added where applicable.
2.4 Subscription fees are charged automatically in advance via our payment processor (Stripe). By subscribing, you authorise us to charge the payment method you provide on a recurring basis until the subscription is cancelled in accordance with these Terms.
2.5 If a payment fails, we will attempt to take payment again. If payment is not received within 7 days of the due date, we may suspend your Services. If payment is not received within 14 days of the due date, we may take further action under clause 8 below.
3.1 All subscriptions have an initial minimum term of six (6) months from the date of the first payment. You may not cancel during this initial minimum term.
3.2 After the initial minimum term, the subscription continues on a rolling basis and may be cancelled by you at any time by giving us 30 days' written notice.
3.3 We may cancel or suspend your subscription at any time if you breach these Terms, with or without notice depending on the severity of the breach.
3.4 On cancellation, you will retain access to the Services until the end of the notice period. After that date, your website and mailboxes will be taken offline.
4.1 Subscription fees are non-refundable except where required by law.
4.2 Setup fees are non-refundable once work on your website has begun.
4.3 If you are a consumer (not a business customer) and your subscription falls within the scope of UK consumer cancellation rights, you may cancel within 14 days of purchase for a full refund, provided that no Services have been delivered. By requesting work to begin before the end of this period, you expressly waive this right to the extent that Services have already been delivered.
5.1 You agree to provide accurate information and all content, materials, and approvals we reasonably need to deliver the Services in a timely manner.
5.2 You warrant that any content you provide to us (including text, images, logos, and other materials) is either owned by you or appropriately licensed, and that its use on the website does not infringe the rights of any third party.
5.3 You are responsible for maintaining the confidentiality of any account credentials we provide to you, including mailbox passwords and dashboard logins.
5.4 You must not use the Services for any unlawful purpose, to distribute malicious content, to send unsolicited bulk email, or in any way that could damage the reputation or infrastructure of FreshWeb or our third-party providers.
6.1 Mailboxes included in your plan are intended for normal business communication with customers, suppliers, and contacts.
6.2 The following uses are strictly prohibited and constitute a material breach of these Terms:
6.3 We reserve the right to monitor aggregate sending volumes and patterns (without reading the content of your emails) to enforce fair use.
6.4 If we reasonably believe that your use of the mailboxes breaches this clause, we may suspend affected mailboxes immediately and without notice, and we may terminate the Services under clause 8.
6.5 If you require bulk or marketing email capabilities, we recommend using a dedicated email marketing platform (such as Mailchimp, ConvertKit, or Klaviyo). We can advise on suitable providers on request.
7.1 We do not register or own domain names on your behalf. You are responsible for purchasing and maintaining your own domain through the registrar of your choice.
7.2 You are solely responsible for ensuring that your domain registration remains active and that payment is maintained with your registrar. FreshWeb accepts no responsibility for loss of service, loss of email, loss of data, or any other consequence resulting from the expiry, suspension, transfer, or misconfiguration of your domain.
7.3 We will assist with the initial connection of your domain to our infrastructure and will provide reasonable guidance during the lifetime of your subscription.
7.4 If your domain expires or is otherwise lost during your subscription, we will endeavour to assist with recovery but cannot guarantee it, and any third-party costs (such as redemption fees charged by registrars) are your responsibility.
8.1 If you fail to pay any fees due and the failure is not remedied within 14 days of the due date, we may, at our sole discretion and in addition to any other remedy available to us:
8.2 The holding page described in clause 8.1(b) may remain in place for the duration of the non-payment period and until outstanding fees are settled in full. You expressly consent to the use of your domain (as connected to our infrastructure) for this purpose in the event of non-payment.
8.3 Reactivation of suspended Services may be subject to a reactivation fee at our discretion.
9.1 Your content. You retain ownership of all content you provide to us (including text, images, logos, and brand assets). By providing content to us, you grant FreshWeb a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content solely for the purpose of delivering the Services and for the marketing purposes described in clause 10.
9.2 Your website. On full payment of all fees due, you own the bespoke content and design of your finished website. You do not acquire ownership of any underlying code frameworks, templates, plugins, libraries, tools, or proprietary systems developed or used by FreshWeb to deliver the Services, which remain our property or that of our licensors.
9.3 FreshWeb systems. All tools, platforms, code libraries, templates, and internal systems used by FreshWeb to deliver the Services are and remain the exclusive property of FreshWeb or our third-party licensors.
9.4 Migration on cancellation. If you cancel your subscription, we will, on request and at our discretion, provide you with an export of your website content and any images or copy you supplied. We are not obliged to provide source code, proprietary components, or any materials that would enable the website to be rebuilt elsewhere in its current form.
10.1 You grant FreshWeb a perpetual, worldwide, royalty-free, non-exclusive licence to use the name, logo, URL, screenshots, videos, and descriptions of your website in our marketing materials, including but not limited to:
10.2 This licence survives the termination of your subscription.
10.3 You may request in writing that we cease using your website for marketing purposes, and we will use reasonable efforts to comply with such requests within a reasonable time, but we are not obliged to retract or remove materials already published where doing so is impractical.
10.4 Nothing in this clause authorises FreshWeb to use your content in any way that is defamatory, misleading, or outside the scope of normal marketing activity.
11.1 FreshWeb provides website design, build, hosting, and related technical services only. The following are expressly outside the scope of our Services, and we accept no responsibility or liability for them:
11.2 While we will use reasonable skill and care in delivering the Services, you acknowledge that the value and success of your website depends on many factors outside our control.
12.1 We will use reasonable efforts to ensure that your website and mailboxes are available at all times, but we do not guarantee uninterrupted or error-free service.
12.2 Scheduled maintenance, third-party outages, DNS propagation, and factors outside our reasonable control may result in temporary unavailability. We will not be liable for any losses arising from such events.
12.3 We will respond to support requests during UK business hours (Monday to Friday, 9am to 5pm, excluding public holidays). Response times depend on your plan.
13.1 The number of revision rounds and the scope of ongoing changes included in your plan are set out on our website at the time of purchase.
13.2 Requests that exceed the included allowance, or that require substantial new work (such as additional pages, new features, or redesigns), may be subject to additional fees, which will be quoted in advance.
13.3 We reserve the right to refuse change requests that we reasonably consider to be unreasonable, unlawful, or outside the scope of the Services.
14.1 Where FreshWeb processes personal data on your behalf (for example, form submissions, mailbox contents, or visitor analytics), we do so in accordance with our Privacy Policy and applicable data protection law.
14.2 You are the data controller in respect of personal data collected through your website. FreshWeb acts as a data processor where relevant. A Data Processing Agreement (DPA) is available on request for business customers who require one.
15.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
15.2 Subject to clause 15.1, our total aggregate liability to you arising out of or in connection with the Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to FreshWeb in the 12 months preceding the event giving rise to the claim.
15.3 Subject to clause 15.1, we shall not be liable for any:
whether or not such loss was foreseeable at the time of entering into these Terms.
16.1 You agree to indemnify and hold FreshWeb harmless against any claims, losses, damages, or costs (including reasonable legal fees) arising from:
17.1 Either party may terminate the Services in accordance with clause 3.
17.2 We may terminate the Services immediately and without refund if you:
17.3 On termination, clauses 9, 10, 15, 16, and any other clauses that by their nature should survive termination shall remain in force.
18.1 We may update these Terms from time to time. Material changes will be communicated to you via email or through the client dashboard at least 30 days before they take effect.
18.2 Continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms.
19.1 Force majeure. Neither party shall be liable for failure to perform its obligations due to events outside its reasonable control, including natural disasters, strikes, internet outages, third-party service failures, or acts of government.
19.2 Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations to any successor entity.
19.3 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.
19.4 Entire agreement. These Terms, together with our Privacy Policy and any written agreement between us, constitute the entire agreement between you and FreshWeb in relation to the Services.
19.5 No waiver. A failure or delay by either party to enforce any provision of these Terms shall not constitute a waiver of that provision.
19.6 Governing law and jurisdiction. These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these Terms should be sent to:
FreshWeb
Email: hello@fresh-web.co.uk
Website: https://fresh-web.co.uk
These Terms were last updated on 9 April 2026. By continuing to use the Services, you confirm that you have read, understood, and agreed to these Terms.